One of the most useful aspects of online shopping is the ease of returning items that you’re not entirely happy with.
However, one online retailer is seemingly penalising its customers for returning purchased products too frequently by terminating their accounts.
Amazon states in its return policy that the majority of items can be returned in exchange for a full refund within 30 days of delivery as long as they’re still in a new condition.
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While this may seem like an easy enough guideline to comply with, several Amazon customers in the US have shared their dismay over having their accounts closed without warning as a result of making returns to the site.
In March this year, 20-year-old Nir Nissim received a notification that his account had been shut down, only to be informed a week or two later that his return activity was to blame.
He had only sent one item back this year and four the year before, he explained to The Wall Street Journal.
Mr Nissim’s account was eventually restored following his complaint. However, according to former Amazon employees, it’s fairly common for customers to have their accounts closed if they’re causing an annoyance.